What Our Customers Say About Our Support...
I am very impressed with the quick response of the support team. It literally took less than 2 minutes for them to response and my problem was solved in less than 5 minutes
Brent Vidrine, pdproprint
The response from support was fairly timely, within an hour or so of my request, and completely resolved my issue. I am grateful, and pleased with my support experience.
Duncan Tincello
ionCube staff responded quickly (minutes) to this problem and resolved it immediately. That as good as it gets!
Howard Proops, Venturi Limited
So far I must say I am very satisfied by the Support I have received. I got timely answers and the knowledge from the Support Team seems to be adequate if not better. So far I have no points of improvement that I can provide.
Jochen Oonincx
Really helpful!! Got a solution within minutes. Thank you!
Mauro Katzenstein - Covedisa S.A.
Your support team was very responsive!! It's important for companies to stick with issues till they are solved and you did that. Even with the time difference (across the "pond" !!), support was very good.
Phil Butler
The service was excellent, the timing for each response was the expected and my expectations were achieved successfully.
Sergio Quiros, Emerson PM
Essential Support Plans
There are two support plans available as well as the starter support.
If your support has expired, you can renew quickly and easily from the Members Area.
| Choose Your Support Plan | Starter | Standard | Premium |
| Price | FREE with first license. | $91 | $191 |
| No Contract Or Compulsory Renewal |  |
|
|
| Duration Of Cover | 3-6 Months* | 12 Months | 12 Months |
| Helpdesk Issues | 3 | Unlimited | Unlimited |
| License Recoveries | 0 | 1 | 3 |
| Provision Of Loader Install Wizard | |
|
|
| Access to Weekend Support |
 |
|
|
| Access To Live Chat Available 9AM - 5PM, Monday to Friday (UTC + 1) |
|
|
|
| Access To Telephone Support Available 9AM - 5PM, Monday to Friday (UTC + 1) |
|
|
|
| Remote Access Using TeamViewer 6 Available 9AM - 5PM, Monday to Friday (UTC + 1) |
|
|
|
| Guaranteed Response Within 24 Hours Available Monday to Friday |
|
|
|
| Early Access to Beta Software Benefit from the latest updates sooner |
|
|
|
| Free change of Operating System if required e.g. Changing license from Windows to Linux |
|
|
|
| Installation Helpdesk Assistance For Your Customers | |
|
|
| Integration Assistance | |
|
|
* 3 months support and up to 6 months with higher tier products. See purchase page for details.
